Business Innovation - Digital Tools
Course ID: 260202 0101 884Proj
Course Dates : 02/02/2026 Course Duration : 5 Studying Day/s Course Location: London, United Kingdom
Language: Bilingual
Course Category: Professional and CPD Training Programs
Course Subcategories:
Business Decision Making Organisational Effectiveness Performance Management Professional Practice & Standards Strategic Management
Course Certified By: Projacs Academy & LondonUni - Executive Management Training
* Professional Training and CPD Programs
Leading to:
Executive Diploma Certificate
Leading to:
Executive Mini Masters Certificate
Leading to
Executive Masters Certificate
Certification Will Be Issued:
From London, United Kingdom
Course Fees:
VAT varies by course location and participant nationality.
Date has passed please contact us Sales@e-s-hub.com
Introduction
This five-day course teaches how to use digital tools to create measurable business improvements. You will learn to match tools to specific problems, run rapid pilots, and measure results. The program combines short theory with hands-on exercises using automation, analytics and low-code tools. The aim is to reduce deployment risk and accelerate value from digital initiatives.
Objectives
1. Assess and prioritise business problems that can be solved with digital tools.
2. Map customer and operational workflows to identify effective digital touchpoints.
3. Select, configure and integrate appropriate automation, analytics or low-code solutions for a defined use case.
4. Design and run a pilot or minimum viable solution, including basic implementation steps and governance.
5. Define metrics, calculate expected ROI and create a practical roadmap for scaling and adoption.
2. Map customer and operational workflows to identify effective digital touchpoints.
3. Select, configure and integrate appropriate automation, analytics or low-code solutions for a defined use case.
4. Design and run a pilot or minimum viable solution, including basic implementation steps and governance.
5. Define metrics, calculate expected ROI and create a practical roadmap for scaling and adoption.
Who Should Attend
Product managers
Operations managers
Digital transformation leads or program managers
Business analysts and process improvement specialists
IT project managers responsible for tool selection and deployments
Training Method
• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
Program Support
This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.
Course Agenda
Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection
Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.
Week 1
Day 1 – Foundations of Digital Business Innovation
1. Introduction to Digital Transformation
- Digital innovation principles
- Business value of digital technologies
- Digital transformation trends
2. Identifying Business Opportunities
- Analysing business challenges
- Identifying digital improvement opportunities
- Prioritising business needs
3. Digital Innovation Strategy
- Aligning digital initiatives with business goals
- Building a digital innovation roadmap
- Defining success criteria
Day 2 – Business Processes and Digital Workflows
1. Business Process Mapping
- Mapping current workflows
- Identifying process bottlenecks
- Documenting improvement opportunities
2. Customer Journey Mapping
- Understanding customer interactions
- Identifying digital touchpoints
- Improving customer experience
3. Digital Workflow Design
- Automating routine activities
- Simplifying business processes
- Improving operational efficiency
Day 3 – Digital Tools and Technologies
1. Automation Solutions
- Workflow automation tools
- Robotic Process Automation (RPA)
- Process automation opportunities
2. Analytics and Business Intelligence
- Business analytics tools
- Performance dashboards
- Data-driven decision-making
3. Low-Code and No-Code Platforms
- Low-code application development
- No-code business solutions
- Selecting appropriate platforms
Day 4 – Pilot Projects and Implementation
1. Digital Solution Design
- Defining project scope
- Selecting implementation approaches
- Managing project risks
2. Pilot Development
- Building a minimum viable solution (MVS)
- Testing digital solutions
- Collecting user feedback
3. Governance and Change Management
- Digital governance principles
- User adoption strategies
- Managing organisational change
Day 5 – Measuring Value and Scaling Solutions
1. Measuring Digital Performance
- Defining KPIs
- Monitoring business outcomes
- Measuring user adoption
2. Return on Investment (ROI)
- Calculating business benefits
- Cost-benefit analysis
- Evaluating digital initiatives
3. Scaling Digital Innovation
- Developing implementation roadmaps
- Expanding successful pilots
- Continuous improvement and innovation
